Frequently Asked Questions

Children of any age can participate as part of a team with adults. Our rooms are family-friendly, and there will be elements that children can join in with.

For children-only groups, a non-paying adult may be asked to supervise in the room; this is for both safety and insurance purposes. 

Check out our “Contact Us” page for parking info.

We have a carport big enough for two cars at the rear of the building and parking around the front of the building; however, it’s important to know there is a width restriction to get to the front of the building.

Please do not park in the Aldi car park or along lower Southend Road before 6 pm.

With Keylock Games, you only play with those you book with. We won’t pair you with strangers; it will be up to whom you book with to help you escape.

Currently, all of our escape rooms do not feature any live actors.

We always advise getting to us about 5-10 minutes before your booking time.

There will be a quick briefing that gives you some safety information and guidance, and then we’ll let you know your objective.

After that, you will have up to 60 minutes to complete your objective in the room, and if successful or not, we often have a quick chat at the end.

This means that from start to finish, the experience will last about 80-90 minutes in total.

It’s always best to arrive about 5-10 minutes before your booking time. This gives enough time to settle in and listen to our short safety brief.

Difficulty is a hard thing to judge. We believe our rooms are achievable by any group.

If you are keen on solving puzzles, nosey, and great at communication and working as a team, then you will find them easier.

Of course, if you need help along the way, you can have unlimited clues from our dedicated game masters.

We are located at 14-16 The Broadway Wickford SS11 7AA, or if you use What3Words, “levels.shakes.excuse“.

You can find us opposite Jade’s Palace, behind the trophy shop.

A private road will take you directly to our building.

You are more than welcome to come and play as long as you feel comfortable doing so.

There aren’t any elements that would hinder your experience that we couldn’t accommodate, so if you’re unsure, please don’t hesitate to contact: 07852333665.

Great news! Madame Castillo’s Fortune Telling Parlour is located on the ground floor, with ramp access.

The room is quite spacious, with a corridor measuring 71cm at its narrowest point.

If you are in doubt or would like to view the room to see if it would be appropriate for your needs, please feel free to contact us on 07852333665 to arrange a viewing or video call.

In most instances, we can adjust many aspects of our games to accommodate the needs of our customers.

If you feel you have a disability that may affect your experience, why not get in touch on 07852333665 we can answer any questions you may have.

Of course! Your booking is private, so you can fill the room to its maximum capacity if you want/need to.

Give us a call at 07852333665 to amend your booking.

We take cash and all major card payments, including American Express, Google Pay, and Apple Pay.

Our payment systems are secure and contactless.

If you think you will be late, call us right away at

There is nothing in our games that requires brute force or strength; we aim to make our games as accessible as possible.

If you have any worries about your participation in the room, call us at 07852333665, and we will be happy to discuss it further with you.

Due to the nature of escape rooms, if there is another booking after your allocated time slot, we may have to shorten your experience depending on how late you arrive.

We will do our best to accommodate or reschedule; however, if you arrive 15 minutes after your booking, it may be cancelled without a refund.

Unfortunately, all sales are final, and refunds will not be given for players who do not show up.

No, in fact, we believe that escape rooms are ideal for all ages, particularly for adults.

Escape rooms are designed for everyone—young and old, and everyone in between.

No! Our escape rooms are family-friendly and do not contain any scary elements.

It’s important to us that you come feeling comfortable and ready for an adventure.

If that means getting dressed up in fancy dress and showing us your best robot or fortune-telling attire, that’s great!

Or maybe you’re rocking three-day-old jeans and your most comfy t-shirt—that’s also okay with us!

Yes! These are available for purchase by clicking here.

Gift cards are valid for one year from purchase; you can customise your message and instantly email or print them at home for last-minute gifting.

The recipient can choose any escape room they want to play at a time that suits them, and booking is quick and easy through our secure website.

There is nothing in our games that requires brute force or strength; we aim to make our games as accessible as possible.

If you have any worries about your participation in the room, call us at 07852333665, and we will be happy to discuss it further with you.

No, you will not be locked in any space in our rooms without quick access to an exit in an emergency.

If you are still concerned, you can contact us to see the rooms before your visit. We have found that this often helps put people’s minds at ease.